Our PARC Mission: We strengthen families and communities by creating and operating special places where magical moments become treasured memories.
NASCAR SpeedPark: PARC Pigeon Forge, LLC, a division of PARC Entertainment, LLC (“PARC”), owns and operates the NASCAR SpeedPark in Sevierville, Tennessee. As an officially licensed attraction of the National Association for Stock Car Racing (“NASCAR”), the park offers exciting side-by-side go-kart racing on eight tracks, together with amusement rides, miniature golf courses, bumper boats, an arcade, and other family-oriented entertainment. Guests enjoy fun-filled family experiences. If you are looking for a fast-paced, fun work environment, NASCAR SpeedPark could be the place for you.
PARC Values: The acronym “PARC” stands for the values of our company: People First, Always Safe, Remember It’s Fun and Commit to Excellence. These values drive the focus of our company; and through our team members we strive to live out our mission each day. In order to perform the Job outlined herein, each leader is expected to adhere to and be a role model for these values as outlined in the attached Exhibit A.
Job Purpose: Support the daily operations of the Tracks & Rides Department while gaining hands-on experience in operations leadership, team support, and guest experience management. Assist Department Leadership in maintaining safe, efficient, and guest-focused operations while developing leadership, communication, and decision-making skills in a fast-paced outdoor environment.
KEY DUTIES AND RESPONSIBILITIES:
Park-Wide Related Duties
- Support communication of operational needs and updates with Department Management and team members
- Participate in front-line operations as needed to maintain efficient service levels and guest flow
- Contribute to staffing coverage and team support based on operational demands
Department-Specific Duties
- Support daily preparation of team members by communicating events, promotions, and operational updates
- Monitor track and ride areas for cleanliness, safety concerns, and operational readiness, reporting issues to leadership
- Participate in training team members on track and ride operations, guest service, and safety procedures
- Observe daily operations and identify opportunities to improve efficiency and guest experience
- Help coordinate team member placement based on operational needs
- Support break coverage and team rotation to maintain smooth operations
- Participate in scheduling coordination by providing input on staffing needs and availability
- Provide operational support during daily operations alongside Department Management
- During inclement weather, high-volume periods, or reduced staffing:
- support front-line operations to maintain service efficiency
- contribute to improving guest flow and wait time management
- provide coverage support as needed
- Participate in onboarding and training of new team members
- Maintain a clean, organized, and safe outdoor environment
- Monitor ride operations to support adherence to safety standards and procedures
- Support inventory organization and maintenance of operational supplies (whistles, lanyards, safety equipment, etc.)
- Help ensure all rides and tracks have required supplies and inspection documentation
- Communicate with Maintenance when ride or track downtime occurs
- Monitor weather conditions and support safe operational decision-making
- Participate in team meetings and operational discussions to gain exposure to leadership processes
Complete assigned tasks, checklists, and documentation accurately and on time
- Perform additional duties as assigned by Management
Training & Development
- Gain hands-on experience in a high-volume food service environment
- Develop leadership, communication, and time-management skills
- Learn how to balance guest satisfaction, food quality, and operational efficiency
- Apply training in both front-line service and kitchen operations
- Participate in onboarding, training, and operational discussions
- Build confidence working in both service and leadership support roles
- Develop problem-solving skills by supporting real-time operational challenges
SKILLS, REQUIREMENTS, AND QUALIFICATIONS
- Mission Driven – Demonstrated alignment with PARC’s vision, mission, and core values
- Relationships – Ability to communicate effectively and build positive working relationships with team members and leadership
- Required Education – Currently pursuing a degree in Hospitality, Management, Tourism, or related field
- Preferred Experience – Previous experience in customer service, operations, or a team-based environment
- Certification/Licensure – Not required; willingness to learn operational procedures and systems
- Training Requirements: Sexual Harassment and Leadership Boundaries and Professional Conduct training required to be completed with HR within 30 days, plus ongoing leadership training as requested
- Specific Vision Requirements – Color and peripheral vision, close vision, distance vision, depth perception, ability to adjust focus
- Specific Hearing Requirements – Ability to hear, understand, and respond to verbal communication and operational sounds, including radio communication, ride signals, guest instructions, and environmental noise, in an outdoor environment.
- Special Skills – Strong communication and teamwork skills; ability to follow direction while developing leadership capabilities; ability to work in a fast-paced, outdoor environment; problem-solving and adaptability; ability to support multiple tasks and priorities
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Stand for long periods, walk, use hands to handle tools, and reach with arms
- Bend, balance, stoop, kneel, crouch, crawl, pull, push, talk, and hear
- Occasionally climb stairs or a ladder
- Regularly lift and/or move up to 50 pounds, occasionally up to 75 pounds
- May be required to push or pull go-karts with guests during operational needs, up to 350 pounds
- Work in varying weather conditions
- Experience noise levels that may be moderate to loud
